Cancellation, refund, renewal reminder and consumer-law information for Ask Alanna payments.
ALANNA — REFUND & CANCELLATION POLICY
Website page — Aumré Financial Group (ABN 96 530 234 923)
Effective date: 4 July 2026 · Version 1.0
Cancelling your subscription
- Cancel anytime, online, in your account settings — one step, no phone call required.
- Cancellation takes effect at the end of your current billing month; you keep access until then.
- We email you a reminder before every renewal, with the amount and date of the next charge and a cancellation link.
Refunds
| Situation | What you’re entitled to |
|---|---|
| The service has a major failure (e.g. it is substantially unavailable or not as described) | Your choice of a refund of the unused portion or compensation for the reduced value — this is your right under the Australian Consumer Law and cannot be excluded. |
| The service has a minor failure | We fix the problem within a reasonable time; if we can't, you may cancel and receive a refund of the unused portion. |
| We materially change or withdraw the service, or change these terms in a way that disadvantages you | Pro-rata refund of any prepaid, unused fees, including unused credits bought in the last 12 months. |
| Downtime below our 99.5% monthly target (our fault) | Pro-rata service credit of your monthly fee on request within 30 days (in addition to your ACL rights). |
| You simply change your mind mid-month | No pro-rata refund for the remainder of the month, but you keep access until the period ends. Unused pay-as-you-go and pack credits stay valid for 12 months from purchase. |
| A billing error or duplicate charge | Full refund of the erroneous amount, processed within 5 business days of confirmation. |
How to claim
Email accountant@aumregroup.com.au with your account email and the issue. We acknowledge within 2 business days and aim to resolve within 10. Refunds are returned to your original payment method via Stripe. Nothing in this policy limits your rights under the Australian Consumer Law.